Privacy Policy

This policy explains what oneSIM collects when you create an account, browse or purchase eSIM data plans, and use the oneSIM mobile app, and what we do with it.

Information we collect

• Account information — the email address and password you register with, and any phone number or country you add to your profile.
• Order and payment information — the eSIM plans you purchase and their status. Payments are processed by Stripe; we never receive or store your full card number.
• eSIM provisioning data — when you buy a plan from a third-party provider (currently Celitech, Yesim, Bappy, TripoSIM, or eSIM Access), we share the minimum information needed (such as the plan and order reference) with that provider so they can issue and activate your eSIM.
• Usage and diagnostic data — app activity (such as page views, logins, and purchases), device/browser error reports, and basic request metadata (page requested, response time, IP address). This is used to keep the service reliable and to diagnose problems, and is not sold or used for advertising.
• eSIMs bought through a tour operator's booking page — we store only the tour operator's booking reference, the plan and the eSIM. We don't ask for or store your name, email, phone number or card details, and we don't record your IP address for these eSIMs. The tour operator pays for them.
• Support messages — anything you submit through in-app support/contact forms, including optional device information you choose to share.

How we use this information

To create and secure your account, fulfill and support your eSIM orders, respond to support requests, keep the service running and free of abuse (including rate-limiting and error monitoring), and meet our legal and tax obligations.

Who we share it with

We share data only where needed to provide the service: Stripe (payments), the eSIM provider you purchase from (Celitech, Yesim, Bappy, TripoSIM, or eSIM Access), and infrastructure providers who host the app. We do not sell your personal information.

Data retention

Account and order data is kept for as long as your account is active, plus any period required by law (e.g. for tax records). Diagnostic logs (activity, error, and request logs) are retained for a limited period for troubleshooting and then may be deleted or aggregated.

Your rights

You can request a copy of your data, ask us to correct it, or ask us to delete your account and associated data, by emailing us at the address below. We'll respond and action verified requests within a reasonable time.

Children

oneSIM is not directed at children under 16, and we do not knowingly collect personal information from them.

Changes to this policy

If this policy changes materially, we'll update the date at the top of this page.

Contact us

Questions or requests about your data can be sent through our contact form.